The 3 months warranty covers :
1. Screen/LCD that malfunctions or does not work as intended or designed.
2. Any display issues that may arise without any manual intervention and are related to the screen quality specifically dead pixels and touch issues.If the screen replaced by us causes any above-mentioned issues, you can claim a brand-new screen with the continued warranty of 3 months.
3. Warranty will be only for the problem repaired.
Please note :
• It's also worth remembering that most warranties apply only to the original customer and are not transferrable.
• A proof of invoice is usually required to get warranty service. In CellRJ Mobile screen /defective spare parts of your Mobile is not handed over to the technician, the warranty is not applicable.
To claim your warranty, you need to :
• Share the video of the phone with the prevailing display issue at carecellrj@gmail.com Send us your phone number/ Request number/IMEI Number. Just about any of it at carecellrj@gmail.com or Call 9828014399
How can I claim my warranty ?
• For claim the warranty you can please connect via Mail or call to us at - And provide repair call in which the service details and Job No. delivered to you at the time of repair
How much time will CellRJ Mobile take to resolve my query, if it is coming under warranty ?
Our team generally resolves an issue within 48 hours to 72 hours from the moment you send us a query. You will get acknowledgement over mail for your query and your issue will be resolved as soon as possible. Warranty is limited to the parts and/or service(s) that were paid for. If only parts were purchased, warranty is limited to the replacement of the parts. If parts and repair service were purchased, warranty extends to cover the labor cost of part replacement and any other repairs specifically resulting from the initial repair.
What isn't covered by the warranty ?
Any loss of data occurring as a result of the repair - customers are advised to take a backup all data prior to the repair attempt.